X-Treme Scooters offers a 30-day limited bumper-to-bumper manufacturers warranty on all scooters and accessories on all models. even if you did not buy it directly from X-Treme Scooters.
The
warranty period begins on the day the scooter is delivered to the
customer. This warranty covers factory defects and defaults only. We do
not cover misuse or broken parts caused by the user or by any other
event. X-Treme will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.
1. Scooter Body:
Damage to any plastic/fiberglass part that is a result of shipping is
covered only if it occurred during shipping. Shipping damage must be
reported immediately after delivery to be covered under warranty.
Otherwise, the plastic/fiberglass body parts are not covered under this
warranty. If, after careful inspection by our technical support
department it is determined that the scooter was damaged during
shipping (digital photos may be required by e-mail), X-Treme Scooters,
at it's discretion, will supply free of charge the necessary
replacement parts to fix the damaged scooter. X-Treme will not pay labor charges to install such parts.
2. Tires, tubes & kickstands: These items are NOT covered unless they are damaged as a result of shipping.
3. During the first 30 days of the warranty: X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter. X-Treme
may require certain parts to be shipped back to X-Treme before
replacing those parts. Shipping costs back to X-Treme must be paid for
by the end user / customer. Call tags will never be issued. "Only manufacturer’s defects will be covered"
1.
Engines are covered. Each engine is started, tuned up and tested before
we ship the pocket bike or gas scooter to you. Failure to premix oil
with the gas voids the engine warranty.
2. Pull starters are not covered. Spare scooter pull starters can be purchased online.
3. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us immediately.
Scooter & pocket bike returns are not allowed.
In
the rare occasion that a special circumstance scooter return is
allowed, the scooter must be packed up in its original shipping carton
or a suitable substitute. All accessories and parts
must be included and you must write our RMA (Return Merchandise
Authorization) number clearly on the outside of the carton or we will
refuse your shipment. Return shipping charges are the responsibility of
the customer. Any scooter or pocket bike that
arrives at our warehouse without a valid authorized RMA number (Return
Merchandise Authorization) clearly written on the outside of the
shipping carton will be refused. Freight collect and COD packages will not be accepted. We never issue call tags. Unauthorized returns are subject to a $35.00 restocking fee plus the original cost of shipping.
We offer a full 6-month even trade warranty on defective batteries.
Selected 90 day warranty models include: Electric Bicycle's XB-350 - XB-500 - XB-508 - XB-600
Selected 1 year battery warranty models include: Models XM-50 - XM-150 - XM-155
If any battery should become faulty within the specified warranty period, we will replace the battery free of charge. X-Treme Scooters requires that defective batteries be returned to us for exchange. X-Treme
Scooters does not pay the shipping fees to return the batteries to us
however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our support department by opening a ticket only. A
friendly representative will get back to you quickly. Our support
department winter hours are Monday through Thursday 9 AM to 4 PM
Central Standard Time. Summer hours are the same, 5 days per week.
We offer a 30-day warranty on all gas engines for all models.
We offer a 1 year engine warranty on selected ATV's & Moped Motorcycles models:
XA-110 - XA-112 - XA-114 - XA-150 - XM-50 - XM-150 XM-155. The 1-year engine warranty warrants against factory defects only. Defective
engines must be returned to X-Treme Scooters at the customers expense
& will be replaced if X-Treme Scooters determines the engine is
defective due to a factory defect. X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer.
S&H
charges are not refundable if the customer refuses delivery (other than
for damage), or if customer cancels an order after the order is placed
(see no cancellation policy below) or if the customer refuses to allow
our technical support department to assist them in solving the problem.
We make a Signature Required Service available to all our customers at the time of purchase for a minimal fee. If
this service is not purchased, X-Treme Scooters will not be responsible
for packages that have been left at the recipient's door and
consequently lost or stolen.
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due
to the high volume of orders we receive and the speed at which we
process these orders, once an order is placed it is generally processed
& shipped immediately, therefore we have a NO cancellation policy
after an order has been placed.
Electronic Parts are non-returnable. Please make your selections carefully when purchasing parts. Contact our parts department for more information. Our parts department can be reached by email or by phone 1-402-603-4445.
Lifetime technical support is provided to each customer that purchases an X-Treme Scooter. To access our technical support department, click on this link to open a support ticket. After
a support ticket has been opened, an X-Treme Scooter technician will
respond to your ticket and an e-mail will be sent to you. If
you would like to speak to a technician by phone, include your phone
number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next available technician to assist you. Should
you post to your ticket before a technician responds, you will move
your ticket to the bottom of the list so as to ensure a quick reply. Do
not to post again until a tech replies to you.
X-Treme
Scooters Manufacturers & Wholesale Distributors is not responsible
for the proper or improper use of merchandise sold. We
care about our customers and urge you to exercise caution and take
necessary safety measures to protect yourself while engaging in cycling. X-Treme
Scooters encourages, begs, and asks that you wear a helmet and use
appropriate lighting while riding at night, regardless of the legal
requirements in your particular state. Potential
customers should check with your local law enforcement agency before
purchasing regarding age requirements for riding electric scooters, gas
scooters & pocket bikes. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc. Many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should not be used on wet or slippery roads. Please always scoot safely. Know your laws before you go scooting. We will not take back a scooter if you find your laws do not permit your child to ride it. Check first.
Store PoliciesAccepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover. We also accept personal checks (with a 10-day hold for the check to clear). Shipping
is included if the order is picked up at the nearest terminal.
Otherwise, there is a $50 residential shipping fee. Please refer to
this link if you want to have your merchandise shipped to a terminal
near you, click on the state you live in to find a terminal near
you. http://www.gorlc.com/usa_map.asp Note:
if you choose this method you must pick up and transport you
merchandise on your own. MBC Enterprise is not responsible for damages
that occurs after merchandise is picked up from the terminal.
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time. Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers. Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If
you notice concealed damage after the driver has left, keep all the
packing and call the freight carrier to return and inspect the damage
and file a claim. We are not responsible for damage caused by the freight carrier. Manufacturers Defects. If a product appears to have a manufacture's defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package. Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@sitename.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No
packages will be accepted without a Return Authorization Number written
clearly on the package. Products being returned must have a RA# issued
before returned. If you received a different product than initially purchased, the item must be returned with the following:
- All original contents (product, manuals, instructions, etc.).
- Original packaging.
- Original invoice or receipt.
Once a return is authorized by our return department, you should: - Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep
your shipping records for proof of shipment in the event of loss of
returned merchandise. Returns shipped via U.S. Postal Service
(U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We
are not responsible for incidental or consequential damages or losses
to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
(last updated 02/25/2008)
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